The Winchester Spa and Salon
Our Policies
Luxury thrives on clarity. The Winchester Spa and Salon is proud to uphold a fair, elevated experience for both our guests and our team through thoughtful policies and exceptional service. Below, you’ll find our policies, which are also provided within your Guest Intake & Policy Agreement Form.
Cancellation Policy
Mission
Cancellation Policy: To respect the time of both our clients and our staff, we require notice for cancellations. A 50% fee will be charged for any appointments canceled on the same day.
No-Show Policy: In order to ensure that we can accommodate all of our valued clients, a fee equal to 100% of the scheduled service cost will be charged for no-shows.
Service
Modifications & Refunds
Vision
We strive to provide the highest quality services and pride ourselves on the expertise of our staff. As such, we cannot offer refunds on services performed. We encourage open communication during your service to ensure satisfaction.
Should you require a modification or correction, it must be scheduled within two weeks for hair services, one week for nails with regular polish, and two weeks for nails with gel polish. Modifications for spa services are addressed individually and on a selective basis to ensure your complete satisfaction.
Product
Refunds/Exchanges
Mission
Product Returns: We stand behind the quality of our products. Unused products may be returned within 30 days of purchase with a receipt for a full refund or exchange.
Gift Card
Policy
Vision
Gift cards are valid for one year from the date of purchase and may be used towards both services and products. Promotional gift cards cannot be applied towards gratuity and may have specific date restrictions. While gift cards are non-refundable, they can be transferred, topped off, or used by a designated recipient.